Frequently Asked Questions
Everything you need to know about shopping with Strandbags
What are your delivery options and costs?
We offer standard shipping across Australia for a flat rate of $9.95, or free delivery on all orders over $100. Express shipping is also available at checkout for faster delivery times.
How can I return a product?
You can return your items within 30 days of purchase either in-store or by mail. Products must be in their original condition with tags attached and accompanied by a valid proof of purchase.
Do you offer Click & Collect?
Yes, we offer a free Click & Collect service. Simply select the 'Collect in Store' option at checkout and choose your preferred Strandbags location. Most orders are ready within 2-4 hours.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options through Afterpay, Zip, and PayPal.
How do I care for my leather bag?
To maintain the quality of your leather goods, we recommend using a specialized leather conditioner every 3-6 months and avoiding prolonged exposure to direct sunlight or moisture.
What is the warranty period for your luggage?
Warranty periods vary by brand and range, typically from 2 years to a limited lifetime warranty. Please check the specific product page or the warranty card included with your suitcase for details.